If you encounter any issues, please feel free to contact customerservice@thelootbunker.shop; we will respond to your message within 24 hours.
We recommend that you record a video of the entire unboxing process upon receiving the product. Please note that without such a recording, our ability to assist you may be limited.
For after-sales claims regarding shipping damage, please provide: photos of the outer packaging (showing the shipping label) and photos of the actual items received.
For after-sales claims regarding missing items, please provide: photos of the outer packaging (showing the shipping label) and photos of the actual items received.
As these are handmade items, minor imperfections may exist; by purchasing, you acknowledge this characteristic of the product. However, should you receive a product with significant quality issues—such as breakage or fractures—we will certainly assist you.